Privacy Policy – jiligg Casino

1. Introduction

jiligg ("jiligg," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform (the "Platform"). This Privacy Policy describes how jiligg collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including the jiligg website and any associated mobile applications.

This Privacy Policy is aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (PDPA) of the Philippines, and its Implementing Rules and Regulations. By registering a jiligg account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with jiligg's Terms & Conditions, which govern your use of the Platform. Defined terms used but not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

jiligg collects the following categories of personal data from players and prospective players:

jiligg does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law or regulatory authority.

3. How We Collect Your Data

jiligg collects personal data through the following means:

3.1 Direct Collection

You provide personal data directly to jiligg when you: register an account on the Platform; complete identity verification (KYC); make a deposit or request a withdrawal; contact our customer support team; participate in promotions or surveys; or submit feedback or complaints.

3.2 Automated Collection

When you access and use the jiligg Platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, time spent on the Platform, and clickstream data. See Section 7 for more details on our use of cookies.

3.3 Third-Party Sources

jiligg may receive personal data about you from third-party sources, including: identity verification and KYC service providers; payment processors such as GCash, Maya, and Philippine banks; fraud detection and anti-money laundering (AML) screening services; and publicly available sources such as government databases where permitted by law.

4. How We Use Your Personal Data

jiligg uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiligg account, including processing your registration, verifying your identity, and enabling jiligg Login access.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and any requirements imposed by relevant regulatory authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits, process self-exclusion requests, and fulfil our duty of care to players.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your jiligg account.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jiligg — but only where you have given your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the jiligg Platform.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jiligg processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your jiligg account, process payments, and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for jiligg's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jiligg does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including: payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, and other Philippine banks); identity verification and KYC providers; fraud detection and AML screening services; cloud hosting and IT infrastructure providers; and customer support platform providers. All service providers are contractually bound to process your data only on jiligg's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jiligg may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jiligg's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

We may share your data with other third parties where you have given your explicit consent to such sharing.

7. Cookies & Tracking Technologies

jiligg uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect analytical data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your jiligg account and security cookies that help detect fraudulent activity. These cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the jiligg Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform's performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language and display settings, so you don't have to re-enter them each time you visit jiligg.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity on jiligg. These are only set with your consent and can be withdrawn at any time.

7.1 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the jiligg Platform, including your ability to log in and access your account. Disabling other cookie types will not affect your core gaming experience.

For more information on managing cookies in your specific browser, refer to your browser's help documentation. jiligg's cookie preferences can also be managed through the cookie consent tool displayed when you first visit the Platform.

8. Data Retention

jiligg retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jiligg account, plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and Bangko Sentral ng Pilipinas (BSP) regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent, plus two (2) years following withdrawal of consent, as evidence of lawful processing.

When personal data is no longer required, jiligg will securely delete or anonymize it in accordance with industry best practices and applicable data protection law.

9. Data Security

jiligg takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jiligg Platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on jiligg's servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jiligg personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): jiligg supports two-factor authentication for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: jiligg conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities in the Platform.
• Incident Response: jiligg maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Data Privacy Act.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiligg:

• Right to Be Informed: You have the right to be informed about how jiligg collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jiligg holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jiligg holds about you. You can update most account information directly through your jiligg account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiligg's legal retention obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jiligg's overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiligg has processed your personal data in violation of the Data Privacy Act.

10.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact jiligg's Data Protection Officer (DPO) using the contact details provided in Section 14. jiligg will respond to all data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

11. Children's Privacy

The jiligg Platform is strictly intended for individuals who are at least 21 years of age. jiligg does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted at the point of registration and may be repeated at any time during the account lifecycle.

If jiligg discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and handle any funds in the account in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered an account on jiligg, please contact our support team immediately so we can take appropriate action.

12. Third-Party Links

The jiligg Platform may contain links to third-party websites or services, such as payment provider portals (e.g., GCash, Maya). This Privacy Policy applies only to the jiligg Platform and does not cover the privacy practices of any third-party websites or services. jiligg is not responsible for the content or privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of jiligg, particularly your payment provider's privacy policy before initiating any financial transaction.

13. Changes to This Privacy Policy

jiligg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiligg will notify registered players via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how jiligg protects your personal data. Your continued use of the Platform following the publication of any changes constitutes your acknowledgment of the revised Privacy Policy.

14. Contact Us & Data Protection Officer

jiligg has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC can be reached through their official government channels.